Ordering Guide

 

1. How to Purchase
Browse the website and choose your products. To place an order:
Add items to your cart;
Review your cart and go to checkout;
Enter your delivery and contact details;
Choose a payment method and confirm payment;
After payment, you’ll receive a confirmation email with your order number and payment details.

Please double-check all information before placing your order.

2. Order Confirmation
After payment is received, a unique order number will be created and sent to you by email. Keep this email for future reference.

3. Payment Methods
We accept secure payment methods, including credit cards such as Visa and MasterCard.
Your payment information is encrypted and not fully stored.

4. Payment Security
All transactions are protected by secure systems. If you experience any payment issues, please contact us for help.

5. Pricing
All prices include taxes. The total payable amount is shown clearly before you confirm your order, with no hidden fees.

6. Order Processing
Orders are processed within 1 to 3 business days after payment confirmation. Once shipped, you can track your order via email. Any delays will be communicated to you.

7. Payment Problems
If payment fails, please check your bank or internet connection. Our support team is available if you need assistance.

8. Invoice
An electronic invoice or receipt will be sent after order confirmation. You may also request one from customer service.

9. Refunds
Approved refunds are processed according to our policies and are usually completed within 1 to 5 business days.

10. Contact Details

Address: 309 CAMELLIA DR,ANDERSON,SC 29625-2730,United States

Customer Service Phone: +1 (854) 901-2543

Customer Service Email: assist@xavivella.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)