Shipping policy

 

Delivery Area
We currently only ship within the UK. We do not offer delivery services to other countries or regions at this time.

Shipping Fees
Orders below £60 are charged a shipping fee of £9.99.
Orders of £60 or more are shipped free of charge.
All prices shown include taxes and related fees.

Order Processing and Cut-off Time
After payment confirmation, orders are prepared and shipped within 1–3 business days.

Orders placed before 18:00 are processed on the same business day.
Orders placed after 18:00 are processed on the next business day.
Orders placed on weekends or public holidays are processed on the next working day.

There may be slight delays during holidays or when stock levels change. If this occurs, we will notify you.

Order Preparation
Orders are usually prepared and shipped within 1–3 business days after payment confirmation.
Delays may occur during peak periods, and we will inform you if necessary.

Delivery Time
Estimated delivery time is 6–12 business days. Actual delivery times may vary depending on location, carrier, and weather conditions.

Carriers
We ship using FedEx, UPS, DHL Express, and other trusted delivery partners.
All orders come with tracking information.

Tracking Your Order
Once your order is shipped, you will receive an email with:

Your order number;
Payment confirmation;
Tracking details.

You can also track your order on our website.

Important Information

Damaged or Lost Packages
All items are checked before shipping.
If your package is damaged or lost during delivery, please contact us as soon as possible and provide photos or videos if available.

Changes After Shipping
Orders cannot be changed or cancelled once they have been shipped.

Delivery Address
Please provide a complete and accurate delivery address.
Any delays or extra costs caused by incorrect address details are the customer’s responsibility.

Receiving Your Package
Please inspect the package before signing.
If damage is visible, refuse delivery and contact us immediately.
If issues are found after delivery, please contact us as soon as possible.

Contact Details

Address: 309 CAMELLIA DR,ANDERSON,SC 29625-2730,United States

Customer Service Phone: +1 (854) 901-2543

Customer Service Email: assist@xavivella.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)