Terms of Service

 

1. About This Policy
This Service Policy applies to all services offered on our website, including shopping, payments, delivery, and after-sales support. By using our website, you agree to these terms.

2. User Accounts
Please provide accurate information when creating an account or placing an order and keep your login details secure.
We may suspend or remove accounts if the terms are violated.

3. Products and Pricing
We do our best to keep product details, stock, and prices accurate. Updates may be made before order confirmation if needed.
All prices include taxes, with no hidden fees.

4. Orders and Payments
Orders are confirmed once payment is successful. We accept secure payments such as Visa and MasterCard, with encrypted processing.
If you have payment issues, please contact customer service.

5. Delivery Policy (Verzendbeleid)
VerdeAuraHome delivers within UK only.

Processing time: 1–3 business days;
Shipping fee: £9.99 for orders under £60;
Free shipping for orders of £60 or more;
Tax included in all prices;
Estimated delivery time: 6–12 business days.

Please see our Delivery Policy for details.

6. Order Cancellations
Orders can be cancelled within 48 hours and refunded within 1–5 business days if approved.
After this period, cancellation is not possible once the order is prepared or shipped. Returns can be requested after delivery.

7. Returns and Exchanges
You may request a return or exchange within 30 days.

Items must be unused and in original packaging.
Defective or incorrect items qualify for a full refund.
Return shipping costs apply to non-defective returns.

Approved exchanges are shipped within 1–3 business days.

8. Refunds
Refunds are processed to the original payment method within 1–5 business days after approval.

9. Disputes and Law
We aim to resolve disputes amicably. If necessary, disputes will be handled by Belgian courts.
We comply with GDPR and applicable laws.

10. Privacy
Your data is handled securely and used only for legitimate purposes.
Please refer to our Privacy Policy for details.

11. Intellectual Property
All website content is protected and may not be used without permission.

12. Liability
We are not responsible for indirect losses caused by technical issues or factors beyond our control.

13. Policy Changes
We may update this policy at any time. Continued use of the website means you accept the latest version.

14. Contact Information

Address: 309 CAMELLIA DR,ANDERSON,SC 29625-2730,United States

Customer Service Phone: +1 (854) 901-2543

Customer Service Email: assist@xavivella.com

Service Hours: Monday to Friday, 9:00–18:00 (Europe/London, GMT/BST)